Project Success Criteria

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The Spectacular Fall and Fix of HealthCareGov

The two of them put together a tech surge which brought in the finest minds from the industry, from Google, from Amazon, from Facebook. In the context of working literally day and night for six weeks, fixed four hundred bugs, took the reliability up from 43 to 95 percent, and dropped the error rate from 6 to .5 percent. Over a three-month timeframe, enrollments went from 26,000 in the first month to 975,000 by December. It actually wasn't that hard a fix. They came in. They brought the right leadership in. They quickly assessed the system as to whether it needed to be fixed or replaced. They recognized that there were a countless number of people who were working for the existing contractors, who really wanted to fix things, (but) who were working for managers who were interested in protecting their contracts and their own jobs.