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https://www.apqc.org/blog/knowledge-management-tools-and-templates

Knowledge Management Tools and Templates

By Lauren Trees (see all posts) on Oct 09, 2012

Posted in

• Knowledge Management

Articles and case studies are great resources, but when knowledge managers really want to get down to business, they come to APQC for tools that can help them evaluate their programs, develop new strategies and tactics, or think about KM in a new way. Without further ado, here’s a list of some of APQC’s most popular KM assessments, frameworks, and templates. Starred items are available to everyone, but un-starred items are exclusively for APQC members.

KM maturity:

•    APQC's Levels of Knowledge Management Maturity*
•    Where Are You Now? A Knowledge Management Program Self-Assessment*
•    Is Your Organization Ready to Share Knowledge? A 21-Question Assessment

KM strategy and business case:

•    Knowledge Map Templates*
•    APQC’s KM Use Case Scenario Template and Examples
•    Twenty Questions to Ask Yourself When Developing a KM Business Case

Communities of practice:

•    A Framework for Creating and Sustaining Communities of Practice
•    Evaluate Your Organization’s Communities

Collaboration:

•    APQC’s Seamless Collaboration Architecture*
•    APQC’s Decision Matrix for Collaboration

Transfer of best practices:

•    APQC’s Worksheet for Managing Change to Support the Transfer of Best Practices
•    APQC’s Worksheet for Identifying Barriers to the Transfer of Best Practices

Roles and responsibilities:

•    Knowledge Management Leader: An In-Depth Job Description
•    Knowledge Management Specialist: An In-Depth Job Description
•    Knowledge Management Communication Director: An In-Depth Job Description
•    Knowledge Management IT/Business Analyst: An In-Depth Job Description

Measurement

•    Knowledge Analytics: A Fresh Way of Thinking About an Old Problem*
•    An Introduction to APQC’s KM Measurement Framework
•    Aspen Technology's Knowledge Management Success Story Template

See Also

• Decision Making Tools

Subcategories

Service Design Tools

Knowledge Sharing Tools

• Action Learning
• Action Research
• After Action Review (AAR)
• Anecdote Circles
• Appreciative Inquiry
• Apprenticeship
• Blogs
• Les blogs (Blogs/Français/French)
• Event Blogs (See also Social Reporting)
• Blogging Tools You Might Use (All external links)
• WordPress
• TypePad
• Blogger
• Multiply
• Blogia [ES]
• Brainstorming
  
• Calendars
• Les calendriers (Calendars/Français/French) (needs more content)
• Seasonal calendars
• Les calendriers saisonniers (Seasonal calendars/Français/French)
• Campfire I Code Green
• Coaching
• Chats - see Instant Messengers
• Coffee | Coffee with Intent
• Collaborative Workspaces (See Content Management System, Intranets, and Online Collaboration Platforms)
• Collaborative Workspaces You Might Use
• HyperOffice Collaboration Suite - an integrated communication, collaboration and mobility suite in the cloud
• Google Apps - Google's suite of web based communication, collaboration and productivity suite
• Office 365 - Web based counterpart of MS SharePoint, Exchange and Lync Server
• Executable English - a web platform for socially writing database Q/A apps that explain their answers.
• Community of Interest  
• Community of Practice (CoP)
• Content - sharing and using creative content on the web (This might also be a method?)
• Content Management System (or CMS) (See also Intranets) (This page has not been created yet)
• CMS you might use
• Typo3
• Drupal
• AgriDrupal
• Conversation Mapping
• Data / Information Visualization Tools
• Discussion Forums (including email lists)
• Discussion Forums and Email Lists You Might Use
• DGroups - a hosted forum service with email list and web storage of messages, files and member directory. Intended for international development. You must belong to a member organization or be sponsored by one of those organizations to get a DGroup. We also have a page here on the wiki to share your experiences with DGroups.
• Google Groups - Free, ad supported forum with full email capability, web pages
• Yahoo Groups - Free, ad supported forum with full email capability, member directory, file storage, web pages and simple polls
• OnlineGroups.Net (http://onlinegroups.net) provides email lists with a web forum interface that support file-sharing and chat. Groups are on their own website with no ads. Sites with only public groups are free.
• GroupServer (http://groupserver.org), the software that powers OnlineGroups.Net is available free and open source.
• Email (needs content) (see Discussion Forumsfor information on email lists)
• Directives email (Email Francais/French)
  
  MailChimp (English) - Free. Helps you design email newsletters, share them on social networks, integrate with services you already use, and track your results. It's like your own personal publishing platform. Support video (Spanish).
• Embedding External Content into a site (This page has not been created yet. Is it also syndication? Widgets?)
• Epistemology
  
• Expertise Locator Systems (See Yellow Pages)
• Expert Systems
• Extranet
• File Libraries and File Sharing
• Frequently Asked Questions
• Future Backwards
• Gamification
• Google Drive
• Google Docs (Español)
• Instant Messengers
• La messagerie instantanée (Instant Messengers/Français/French)
• Induction Training
• Interview
• Intelligence (Information Gathering)
• Intranets
• Intranet (Français/French) (needs to be created)
• KM Key Performance Indicators
• Knowledge Café
• Knowledge Fair
• Knowledge Mapping
• Knowledge Market
• Knowledge Strategy
• Language Translation Technologies
• Learning Management Systems
• Lessons Learned
• Sistemas de Gestión del Aprendizaje
• LMSs You Might Use
• Moodle
• Low Bandwidth Tools
• Mashups (not yet created)
• Mentoring
• Microblogging(Twitter/Jaiku)
• Les microblogging (Microblogs/Français/French)
•  
• Mindmapping (Mind Mapping)
• Les cartes cognitives (Mindmapping/French/Francais)
• Mobile Phones
• La téléphonie mobile (Mobile phones/Français/French) (needs to be created)
• Cell Phone Films
• Most Significant Change
• Newsletters (more content needed)
• Les bulletins d'information (Newsletters/Français/French) (needs to be created)

`O

• Online Collaboration Platforms
• Online Surveys
• SurveyMonkey
• Zoomerang
• Open Space Technology
• Opportunistic Updating  
• Oral Histories
• Pause ans Learn
• Peer Assist
• Personal Home Pages (iGoogle, Netvibes, etc.)
• Photo Sharing
• Partage de photos (Photo Sharing/Français/French)
• Photo Sharing Tools You Might Use
• Flickr
• Podcasting
• Le podcasting (Podcasting/Français/French)
• Audio Recording Face to Face Events
• Pre-Mortem
• Retrospect
• Randomized Coffee Trials RCT
• Resource Centers (also listed under methods)
• Reverse Brainstorming
• reverse mentoring
• River Diagrams
• RSS
• Le fil RSS (RSS/Français/French)
• Using Newsreader software (a.k.a. Aggregator software)
• Agrégateurs RSS (Aggregator software/Français/French)
• Rural Radio
• Les radios rurales (Rural Radio/Français/French)
• Sense making
• Shadowing
• shadowing-reverse shadowing process  
• Shared Spreadsheets
• Skype (see comparison between Skype and Google Talk )
• Slide Shows
• Prezzi (English/Spanish) - Cloud-based presentation software that opens up a new world between whiteboards and slides.
• Social Bookmarking  
• Social Media (Social Media)
• Social Network Analysis
• Social Networking Sites
• Social Network Analysis
• Social Reporting
• Social Search
• Stakeholder Management
•  Statistics from our Tools
• Stealthstorming
• Storytelling  
• Survey and Data Collection Tools
• Shared Spreadsheets
• Online Surveys
• Synchronous Web Meeting Tools (see WebMeeting Tools)
• Syndication of content
• Tagging
• Tagging/SB Services You Might Use
• del.icio.us
• Diigo
• Telephone
• Templates or checklists (content needed)
• Les canevas ou listes de contrôle (Templates or checklists/Français/French) (content needed)
• Toolbox meeting
• Twitter (see Microblogging)
• Tweetchat
• Usability (of tools)
• Video
• La vidéo (Video/Français/French)
• Participatory video
• How to Produce a Storymercial
• Post-Production
• Cell Phone Films
• Camtasia Studio - Software applications for creating video tutorials and presentations (screen video capture).
• Value Network Analysis
• Voice Over IP (VoIP)
• Voix par IP et chat vocal (Voice Over IP/Français/French)
• Skype
• Google Talk (see comparison between Google Talk and Skype )

• Web Trails (such as Trailfire and PMOG)
• Webcast
• WebMeeting Tools
• Websites(or Web Pages)
• Les sites web (Websites/Français/French)
• Widgets
• Wikis
• Wikispaces
• Mediawiki (Page needs to be created)
• Google Sites
• World Café
• Yammer
• Yellow Pages
• L'annuaire (Yellow pages/White Pages/Staff Directories/Français/French) (needs to be created)

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